American Luxury Limousine - || Policies & Procedure Page ||

Policies and Procedures for Corporate Accounts

The following Corporate Policies and Procedures have been implemented to provide the best possible service for our clients:

Corporate Application – A Corporate Application must be completed, approved and on file in our office. Applications are subject to standard credit inquiries and are approved within 48 hours.

Reservations Procedures – Reservations will only be accepted from authorized personnel listed on the application. Reservations are subject to availability. Reservations will only be accepted in complete form, including dates, times, locations, and all related flight information.

Cancellation Policy – American Luxury Limousine must be notified of all changes to, or cancellations of existing reservations. Failure to do so could result in charges equal to the full contracted rate (excluding sedan airport charters). Fridays and Saturdays there will be a 50% cancellation charge with less than a two-week cancellation notice on limousines only. Our office will attempt to book the cancelled position. If so, no charge would be applied. Corporate sedans can be cancelled with no charge at any time prior to the driver departing his location.

Billing Policy – Corporate billings are sent out by the 5th of each month for the previous month. In order to retain the corporate rates, billings must be paid within 30 days from receipt. After 30 days, the invoices are adjusted to reflect our regular rates. After 45 days, additional late fees may be incurred.

Airport Overtime Charges – For all departures, there is 1½ hours allowed to get to the airport from the time of pick-up. All arrivals will be met at curbside outside the baggage claim of the designated airline unless gate meet is requested (additional charge). For all International Customs Arrivals, there are 30 minutes for the client to pass through customs, then a 30-minute grace period and then 1½ hours to get to your destination.

Airport Procedure – American Luxury Limousine is committed to providing our customers with convenient and economical options when picking up passengers at LAX. American Luxury Limousine’s customers arriving at LAX should take a moment to read the following instructions to insure fast efficient service upon your arrival.


*	The customer will need to first, collect all checked luggage and proceed to the curb outside of the “Baggage Claim” area

*	The customer will then need to look across the street from where they are standing and locate one of the appropriate large cement pillars to help pinpoint their location at the curb. The cement pillar will display the terminal number followed by a letter placed in alphabetical order on each pillar at the top of the pillar facing the flow of auto traffic. (i.e.: 4E, 4F, 4G etc.) Do not cross the street to the island where the labeled pillars are located! Please stay on the inside curb!!

*	The customer will then need to call our toll free number, (866) 319-LIMO (5466). This call can be made from a cell phone or any of the many pay phones located at the airport at no charge.

*	Our office staff will then immediately dispatch the driver from the Limousine Holding Area to the customer’s exact location. Please be aware that Limousine’s cannot park in TAXI ZONE’S or at RED CURBS, so place your self accordingly.

There is an additional charge for International arrivals and for passengers to be met at the baggage claim area. Please inquire with our office staff when booking reservations. We are confident that we will be able to better serve our traveling customers with this procedure. We appreciate your cooperation.

AMERICAN LUXURY LIMOUSINE

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